Overview
Learning Objectives Overview
This qualification reflects the role of individuals who work in a senior operational or team leading role in health administration. Health Administration Workers complete a wide range of administrative and operational tasks under direct or indirect supervision.To complete this course satisfactorily, the student must have completed at least 16 hours of mandatory work placement as detailed in the Assessment Requirements of the units of competency.
The skills in this qualification must be applied in accordance with Commonwealth and State or Territory legislation, Australian standards and industry codes of practice.


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Course Duration
740 hours
AQF Level
4
Study Mode
domestic
Delivery Locations
Melbourne, Perth, Sydney, Brisbane
Course Start Dates
03
March
2025
05
May
2025
07
July
2025
01
September
2025
03
November
2025
Additional Details
Course Overview
The Certificate IV in Health Administration equips individuals with the skills to provide leadership in health administrative roles. The course covers areas such as managing patient records, healthcare compliance, leadership in a health setting, and workplace safety. Graduates are prepared for roles such as Senior Administrative Officer or Health Office Manager, where they will be responsible for overseeing day-to-day operations in healthcare facilities.
Why study Certificate IV in Health Administration at IHNA?
- Flexible Learning: Online theory classes with on-campus simulation workshops.
- Assured Placement: Gain hands-on experience with professional placements.
- Monthly Intakes: New batches starting bi-monthly.
- Comprehensive Student Support: 24/7 access to resources, personalised guidance, and career support.
- Industry Connections: Network with healthcare leaders and gain real-world exposure.
- State-of-the-Art Facilities: Train with the latest equipment in modern learning environments
Course Structure
The course includes a total of 15 units of competency which comprise:
- 9 core units
- 6 elective units
CORE UNITS
BSBMED305 | Apply the principles of confidentiality, privacy and security within the medical environment |
CHCCCS020 | Respond effectively to behaviours of concern |
CHCCOM005 | Communicate and work in health or community services |
CHCDIV001 | Work with diverse people |
CHCLEG001 | Work legally and ethically |
HLTADM010 | Facilitate a coordinated approach to client care |
HLTCCD003 | Use medical terminology in health care |
HLTINF007 | Implement and monitor infection prevention and control standards, policies and procedures. |
HLTWHS003 | Maintain Work Health and Safety |
ELECTIVE UNITS
BSBOPS504 | Manage business risk |
CHCPRP003 | Reflect on and improve own professional practice |
HLTADM011 | Manage health billing and accounting system |
BSBOPS404 | Implement customer service strategies |
HLTADM008 | Administer and coordinate Telehealth services |
BSBLDR414 | Lead team effectiveness |
Mode of Delivery
The Blended mode of delivery of theory and simulation-based training will be achieved mostly through virtual classrooms and professional experience placement (PEP) at relevant workplaces.
The blended mode of delivery will accommodate students across Australia
Simulation based training and assessment will be conducted online and/or through a real time video streaming. Face-to-face simulation-based training and assessment may be conducted if required
Modules will be delivered through IHNA LMS, and students will be expected to complete the formative assessments as part of the learning process.
Educators will share information referencing to online books and videos recommended for the course and instruct students to complete exercises and post in discussion forums created in LMS. Educators can review and provide feedback for the activities/posts in real-time or later.
Simulation assessments may be arranged upon completing theoretical aspects of the units within a study period.
Students can commence the Professional Experience Placement after completing Simulation-Based Assessments satisfactorily.
The course includes 16 hours of Professional Experience Placement (PEP).
Trainers/ Assessors or delegates will visit the PEP venue to observe students in the workplace environment and complete the observation checklist. Feedback of student participation and initiative will be taken from the workplace supervisor
Professional Experience Placement (PEP)
Professional Experience Placement (PEP) is an essential component of some of the units of this course. Students will complete the 16 hours of placement (PEP) upon completing theory and simulation-based assessments (SBA) of the corresponding units. During the PEP, students will apply the required essential knowledge and skills to demonstrate competency for two units of this course.
Each student will work with a workplace supervisor during the PEP.
An IHNA trainer and assessor will monitor the student’s progress during practical placement. Students may arrange PEP by themselves, if preferred, as agreed with and in consultation with, the course coordinator.
Note: Where a student breaches the PEP requirements as stated in the Entry Requirements, they could be excluded from their PEP. IHNA will not be responsible for any such exclusion.
Entry Requirements
There are no formal entry requirements for this course; however, applicants should demonstrate ability to perform tasks as required by the industry. This includes that you have:
IHNA Admission Requirements
- 16 years of age and above at the time of commencement of the course*
- Successful completion of an Australian Year 11 course or equivalent.
*Mature age students (22+) may also be considered without the minimum education requirements. Each case will be reviewed individually to ascertain the capacity of the applicant to meet course requirements.
#Students below 18 years of age should have consent from their parents prior to getting enrolment in any courses.
- Language, Literacy, Numeracy and Digital (LLND)
All IHNA students must complete the Language, Literacy, Numeracy, and Digital (LLND) assessment to ensure that students meet the necessary requirements for successfully undertaking the course. IHNA administers the LLND test to evaluate each student’s suitability. - Digital literacy
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Basic computer skills covering the most common usages of a computer, including managing computer files, word processing, using spreadsheets and databases; creating presentations; finding information and communicating using computers; and being aware of social and ethical implications of Internet use.
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Having own computer (desktop or laptop) to facilitate the training and assessment.
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Professional Experience Placement (PEP) requirements
- A National Police Clearance or Australian Federal Police (AFP) Clearance certificate
- Immunisation prior to undertaking Professional Experience Placement (PEP) in healthcare facilities
- Declaration of having a disability, disorder, or on any medication that will need reasonable adjustments to fulfil these requirements
- Working with Children Check (WWCC): Students may have the opportunity to work with patients under the age of 18. Before students are allowed to contact with minors, students need to obtain a WWCC check.
Where a student breaches the above requirements, they could be excluded from their practical placements which may result in unsuccessful completion of the course.
Course assessment
Our approach is to collect evidence on whether the student can perform to the standards of the workplace. This is based on the relevant unit of competency, and you’ll find these tools being used:
- Theory Assessments (TA)
- Knowledge Based Assessments (KBA)
- Simulation Based Assessments (SBA)
- Professional Experience Placement (PEP)
RPL & credit transfer
With RPL we assess your competency based on formal, non-formal, informal learning or direct work experience based on the required skills of the course.
We use CT where you’ve completed units of study at another TAFE College or Registered Training Organisation that meet the requirements of another course. We grant credit according to the Certification, Issuing, and Recognition of Qualifications and Statements of Attainment. Assessing a CT is free.
If you’re eligible for RPL or CT you may be able to complete the course in a shorter duration with reduction to total course fees. Check your eligibility with us.
Ready to Apply?
- Application: Submit your online application by clicking “Enrol Now” on the top right corner of the course page.
- Interview: Once you’ve met IHNA’s eligibility criteria you will be contacted for an interview with an admissions consultant
- Offer Letter: If you’re successful with the interview you will be offered a place for the course as per the availability of each intake.
- Enrolment Fee: After signing the offer acceptance an invoice will be issued for the course. You may be eligible for government funding, so please call our team to know more.
- Confirmation of Admission: We will issue a conformation of admission once the enrolment fee has been received.
Call us on 1800 22 52 83 for any questions regarding your application.
Explore opportunities
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Administration supervisor
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Business manager
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Executive assistant
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Medical records section leader
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Practice manager
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Senior clerk
Fees & Funding
Know about Fee Structure and Fundings in
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*This training is delivered with Victorian and Commonwealth Government Funding.
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#The Student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student service and resource fees
Course Fees for Full Fee-Paying Students
$3,500
Course Fees for Full Fee-Paying Students
$3,500
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**To know more about your eligibility Click here
Course Fees for Full Fee-Paying Students
$3,500
Attention Students
We would like to inform you about a recent surge in cyber scams. Your security is of utmost importance to us, and we want to ensure that you stay safe from potential threats.
Scammers have been employing sophisticated tactics to deceive individuals and steal sensitive information. It’s essential to be vigilant and cautious when dealing with online communications and transactions.
For IHNA’s students, it’s good to know that IHNA’s bank account details are not shared through email. Instead, the information is accessible through the secure Student Hub under Student Invoice & Payment. This method ensures that only authorised users with secure login credentials can access and view the information.
Additionally, making payments through the IHNA website provides another secure option for transactions, ensuring that personal and financial details are handled in a safe and protected environment.
For any questions or concerns related to payments or account details, students should reach out to IHNA directly through official contact channels (accounts@ihna.edu.au) to ensure the highest level of security and privacy.
Awards Received by IHNA